Privacy Policy

Last Updated: December 2024

1. Introduction

Next Level Cleaning Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our commercial cleaning services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information:

  • Contact information (name, email address, phone number, postal address)
  • Business information (company name, business address, property details)
  • Service preferences and requirements
  • Payment and billing information
  • Website usage data (cookies, IP address, browser type)
  • Correspondence and communication records

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage our commercial cleaning services
  • To process quote requests and service bookings
  • To communicate with you about our services
  • To process payments and manage accounts
  • To comply with legal obligations and regulatory requirements
  • To improve our website and services
  • To send marketing communications (with your consent)

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Contract: To fulfil our service agreements
  • Legal obligation: To comply with UK laws and regulations
  • Legitimate interests: To operate and improve our business
  • Consent: Where you have given explicit consent

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service providers who assist in our operations (payment processors, IT services)
  • Professional advisors (accountants, lawyers)
  • Regulatory authorities when required by law
  • Business partners with your explicit consent

All third parties are contractually obligated to protect your data and use it only for specified purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain customer data for 7 years after the end of our business relationship, as required by UK tax and accounting regulations.

8. Your Rights Under UK GDPR

You have the following rights:

  • Right of access: Request copies of your personal data
  • Right to rectification: Request correction of inaccurate data
  • Right to erasure: Request deletion of your data (subject to legal requirements)
  • Right to restrict processing: Request limitation of data processing
  • Right to data portability: Request transfer of your data
  • Right to object: Object to processing based on legitimate interests
  • Right to withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to enhance user experience and analyse website traffic. You can control cookie preferences through your browser settings. For more information, see our Cookie Policy in the cookie consent banner.

10. International Data Transfers

Your data is processed within the UK and European Economic Area (EEA). If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

11. Children's Privacy

Our services are directed to businesses and commercial clients. We do not knowingly collect personal information from individuals under 18 years of age.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Next Level Cleaning Ltd

Email: info@nextlevelcleaning.co.uk

Phone: 01234 567890

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with UK GDPR. Visit ico.org.uk for more information.

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